OACS Policies

University of Maryland Acceptable Use Policy
OACS follows the University of Maryland Policy on the Acceptable Use of Information Technology Resources.

OACS Service Level Agreement
OACS' agreement with the College of Behavioral and Social Sciences regarding response times to break/fix situations.

Hardware Installations
The user or the unit is responsible for contacting OACS prior to the installation of any hardware, printers, or other components that will work with the network or networked computers, to ensure compatibility. If not contacted in advance, there may be significant delay in installing the hardware.

Support of Customized Configurations
At its discretion, OACS will support configurations that deviate from the standard OACS image / network setup (i.e. MS Office, GroupWise, Novell Netware, Internet connectivity). OACS may charge the prevailing hourly rate depending upon the complexity of the customization.

Restriction on Hardware Support
OACS services UM-owned computers in BSOS offices and on the College Park campus. Issues with a BSOS-owned computer that is not physically located on campus may be resolved by OACS staff only if the computer is brought to campus. Network software is only installed on computers to be used on campus. Supporting a non-UM owned system is at the discretion of OACS.

Minimum PC Configuration that OACS Supports
The following is the minimum PC standard that OACS supports:

• Operating system: Windows XP Professional 32-bit version
• Processor: Pentium III-800 MHz or equivalent
• Amount of memory: 256 mb
• Disk size: 20 Gigabytes

Access to Power and Data Connections
OACS must have access to power and data connections to effectively troubleshoot. If these connections are inaccessible, OACS will cease support after basic troubleshooting has failed.

Hours of Support
The OACS helpdesk is staffed from 8:30am – 4:30pm. After hours support for PC related problems is not provided. Enterprise systems (email, file storage, etc.) are monitored 24 x 7 by OACS.

Computer Relocation
For ANY computer relocation, please contact OACS via the work order system as far in advance of the move as possible. Even if the move is to an adjoining office, OACS requires notification so it may assist in IP and/or inventory changes. Restrictions on computer relocations are as follows:

• OACS handles only computer moves within the same building.
• OACS moves only standard desktop equipment and will not move heavy equipment such as networked printers, etc.
• OACS is not responsible for coordinating or moving equipment to another building or external location.
• It is the responsibility of the unit to request IP changes (if needed) of OIT. OACS can assist if requested.

Advanced Notice of Computer Lab Software Needs
If you require special software (i.e., software that is not part of the standard software packages loaded on the lab PCs), please submit your special software request by the end of the first week of August, or by the end of the first week of January. Requests received after these deadlines will be addressed at the discretion of OACS.

Use of Laptops in OACS Computer Labs
OACS requests that instructors use the supplied instructor workstations in the computer labs to minimize any incompatibility issues with the Audio/Visual system. Just save your instructional content to a thumb drive. If you absolutely require the use of your laptop, please inform OACS that your laptop must be connected to the A/V system.

Website Content Modifications
OACS is not responsible for maintaining the content on departmental/unit websites, unless a prior arrangement has been made between the department/ unit and OACS. Changes to website content should be undertaken by the department/unit web master.

Policy on OACS Support for SmartPhones
OACS supports POP3 and IMAP email functionality on most SmartPhones. For help with IMAP and POP3, please contact the OACS helpdesk via the Work Order system. For those users who require enhanced functionality, such as access to the mobile version of GroupWise, or establishment of a Blackberry capability, the following restrictions apply regarding OACS support:

• User understands that the data residing on the device can be lost or purged at any time
• There must be a compelling business need to justify the acquisition of enhanced mobile functionality
• User agrees that OACS has the right to "wipe" the wireless device
• OACS may charge a licensing fee depending on the type of wireless device that will receive the enhanced functionality

Please note that OACS offers wireless support Monday through Friday, 8:30am - 4:30pm only. Limited support can be offered over the phone. For more complex issues, the user will either need to make an appointment with OACS and bring in the device, or call their service provider per instructions from OACS.